Whether you have a question about our content or need help with your account, we're here to assist. This page explains who handles what and how to reach the right team quickly.
Contact the gannowfarm.co.uk editorial team
Our editorial inbox handles questions about the content on this site – factual corrections, missing information, or suggestions for topics you'd like us to cover. We typically respond within 48 hours during UK business hours. If your question is about an active player account, deposit, withdrawal or bonus at Katanaspin, you'll need the player support channels below instead – we don't have access to account systems.
Reach the editorial team at [email protected].
Questions about your account
Player support can help with registration, deposits, withdrawals, bonuses, identity verification, technical problems and anything else related to using the platform. The support team is available around the clock via chat or email at [email protected], so you can reach them whenever an issue comes up.
When you write in, have a few details ready so the first reply can actually solve the problem: the email address registered on your account, the approximate date and time the issue occurred, any error message or reference number shown on screen, and screenshots if something visual went wrong. The more context you provide upfront, the faster support can trace what happened and fix it.
Support with gambling
If gambling is causing financial stress, relationship problems or taking up more time than you intended, free and confidential help is available in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133 (24/7, free to call), and you can also reach trained advisers via live chat at gamcare.org.uk. BeGambleAware offers online self-assessment tools and local treatment referrals at begambleaware.org.
For blocking software that works across all devices, Gamban (gamban.com) and BetBlocker (betblocker.org, free) prevent access to gambling sites without needing willpower every time you open a browser. If you need time away from the platform itself, self-exclusion tools let you lock your account for a set period or permanently.
Escalating a complaint
If an issue with player support isn't resolved to your satisfaction after the first exchange, ask to escalate the matter to a supervisor or the complaints team. The operator is licensed by the Curaçao Gaming Authority under reference number OGL/2024/1546/0828, and licensing disputes can be directed to that regulator once internal channels are exhausted. Keep records of all correspondence – dates, names, reference numbers – in case you need to demonstrate what was said and when.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.